Collection Service Made To Pay $2.8 Million Fine
April 23, 2011 – 11:19 amThe largest fine in history for a violation of the Fair Debt Collection Practices Act has been leveled on a collection agency by the Federal Trade Commission last month. The Georgia company, West Asset Management, allegedly violated the Act with its aggressive techniques, and agreed to pay a settlement of $2.8 million. The settlement came after thousands of customer complaints against the collection agency, which employs about 1,500 people in 13 states, as well as in the Philippines. The collection agency has many clients in several industries, including government services, health care, telecommunications, and consumer credit.
The FTC claims that West Asset Management utilized several illegal techniques, including numerous harassing phone calls to debtors, improperly informing third parties about consumer debts, and claiming that it was a law firm that could have consumers jailed or fined, garnish their wages, or seize and sell their property if they did not pay debts.
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