A day in the life of a DMP case officer.
May 3, 2012 – 2:10 amBy Faye Moore
I have worked in this department for one year and eight months. My job role consists of working alongside my colleague to set up Debt Management Plans (DMP) for our clients. This includes contacting creditors on behalf of the clients, arranging a time for clients to make payments each month, as well as contacting the clients for payments if they are not made. Once we have contacted all of the client’s creditors and received the first payment, we then issue financial statements to the client’s creditors to set up their Debt Management Plan. Once this is done the client can move forward to the Client Support Department.
Our clients will call into the office or email to discuss the progress of their plans, as well as asking any questions or discussing any concerns that they may have. Thi